WALNUT CREEK, Calif. (KGO) — What’s in a reputation? A lot relating to your passport — and such a reputation mix-up value one widow her dream journey.
The Walnut Creek lady arrived on the airport practically 4 hours earlier than her scheduled departure — but it wasn’t sufficient time to cope with an sudden concern.
Araceli Santos loved the sunshine on the Rossmoor retirement group in Walnut Creek.
She lately moved to the Bay Space to be nearer to household following the demise of her husband at her former house metropolis in Southern California.
This previous July, she arrived on the airport enthusiastic about her cruise from Norway to the Arctic Circle and the British Isles. It was a reunion of types together with her finest mates from Los Angeles.
“They’re all very near me. We journey lots. All of us we journey,” Santos stated.
The 4 have traveled all around the world, visiting quite a few continents.
Her mates have been all flying out of LA and would meet her on the cruise ship in Norway, however this journey wasn’t meant to be.
The difficulty started when Santos checked in on the United terminal and greeted a ticket agent..
“Then he printed my ticket after which he stated that your ticket would not match your passport. So I stated how can that be?” Santos stated.
Her passport correctly listed her identify as “Aracelli Santos”…
However her ticket listed her identify as “Santos Santos.”
The ticket agent informed her she must name Expedia, the reserving firm Santos used, to maintain it.
The decision proved irritating.
“4 occasions I left a message. I didn’t get any reply or any e-mail,” stated Santos.
United supplied to rebook her flight, however she must purchase a brand new ticket for $1,800.
It grew to become apparent she would miss each her flight and her cruise.
“I used to be so pissed off. I really feel like even crying proper now. Simply, you understand, what had occurred to me,” stated Santos.
She would see the pictures from her mates from the journey that they had deliberate collectively. All of her mates smiling, however with out her.
Santos not solely did not get to go on her journey, she misplaced all the cash she pay as you go — nearly $5,000.
She determined to contact 7 On Your Facet. We contacted Expedia.
The corporate informed us: “The identify on the ticket mirrored the identify that was enter in the course of the reserving course of. We all know how disillusioned Ms. Santos was to overlook her cruise. So we’re joyful to assist her rebook.”
Expedia is giving her a complimentary cruise for 2 from wherever on this planet.
“I want to thank everybody at Channel 7. Everybody,” Santos stated.
Check out extra tales and movies by Michael Finney and seven On Your Facet.
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