Can I get a refund for my Expedia airline credit? | Journey Troubleshooter

Expedia guarantees Evelyn Fink a refund on her unused flight credit score. However the place’s the cash? And why is she solely getting a fraction of her ticket credit score?

Q: I’ve been making an attempt for eight months to get a refund from Expedia for my unused flight credit. I had canceled my flights again in 2020.

Expedia provided me a partial refund after I rebooked a brand new flight for December 2021 that used two-thirds of the unique flight credit score. However I needed to cancel that flight, too, as a result of American Airways saved dropping flights.

Expedia absolutely refunded the two-thirds of the credit score I used for the brand new flight. A supervisor instructed me the one manner I may get the remaining quantity refunded was by reserving one other flight by Expedia and American Airways for a similar vacationers. Then I needed to pay for it and name them again to start out the refund course of.

Earlier this 12 months, I complied with Expedia’s directions. I booked and paid for brand new flights on American Airways with the identical vacationers after which known as them. A consultant stated a request for a refund could be submitted. After two extra cellphone calls relating to the standing of the refund and 12 weeks of ready, I’ve but to obtain my cash. I wish to obtain a refund again to my bank card for the remaining one-third ($569) of the unique flight credit score. Are you able to assist? — Evelyn Fink, Anchorage

A: Most flight credit are nonrefundable. However throughout the pandemic, airways and on-line journey businesses bent a few of their guidelines — and made up a number of as they went alongside.

It seems like there are a number of transferring components to your case. You booked by Expedia after which obtained credit by American Airways. The phrases of these credit modified throughout the pandemic, complicated clients and generally journey businesses, too. An Expedia supervisor instructed you that you might get a full refund to your flight credit.

You probably did the fitting factor by asking your on-line journey company for assist. It’s Expedia’s job to determine what you possibly can and may’t do together with your flight credit score. When American canceled your second flight, you need to have obtained a refund or a flight credit score. But it surely seems as if issues received very complicated between the cancellations and credit score requests. And ultimately, nothing occurred.

Taking this to the subsequent stage might need performed the trick. I checklist the names, numbers and e-mail addresses of the Expedia executives on my buyer advocacy web site. A fast e-mail to 1, together with the paper path you saved, might need untangled this refund confusion.

If an airline or journey company provides you a alternative between a refund or credit score, all the time take the cash. Money doesn’t expire, and you should utilize it to guide journey anyplace. Or it can save you your cash and take a staycation. Most airline credit expire earlier than they’re used, and, and the corporate will get to maintain your hard-earned cash. Don’t let that occur to you.

I contacted Expedia in your behalf. “Our brokers are going to course of the excellent refund and let the client comprehend it’s been accomplished,” a consultant instructed me. “This was an unlucky scenario the place we didn’t present the extent of service we try to supply, and we’re sincerely sorry for the frustration. We’ve added a voucher to the client’s account as properly for the inconvenience brought about.”

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