BBB warns air vacationers to make use of warning when reserving flights

InvestigateTV – Sandy Smith was seeking to go to her brother in Oklahoma within the spring of 2022. She stated her plan was to make use of a Southwest Airways credit score to pay for the journey.

Nonetheless, Smith stated as an alternative of dialing a 1-800 quantity for Southwest, she misdialed and ended up with one other journey reserving hotline.

”They posed as a Southwest Airline, and it wasn’t,” Smith stated.

Based on Smith, the consultant she spoke with stated she wanted to pay $188 in charges for her flight and was informed she would obtain a affirmation quantity in her Southwest account in 48 hours.

Two days later, with the affirmation quantity nonetheless not there, Smith known as again however this time utilizing the right quantity for Southwest Airways.

The actual Southwest agent informed her there was no document of the brand new flight. As soon as she realized she had misdialed on her first name, Smith stated she known as again and demanded a refund.

“Once I began urgent him on if he was Southwest Airways, he hung up on me!!” Smith exclaimed.

Josh Planos with the BBB says it’s important to double-check web sites and cellphone numbers when reserving a flight. Going to a web site instantly offers you the power to see that the url is appropriate earlier than continuing.

Planos additionally warned of scams the place fraudsters ship out faux cancellation emails and texts to dupe customers into clicking on phishing hyperlinks.

Within the first quarter of 2022 alone, This yr Higher Enterprise Bureau has recorded a 187% improve within the sum of money misplaced to journey scams in 2021.

InvestigateTV reached out to Southwest and Capital One – Smith’s financial institution – after she informed us she bumped into bother disputing the costs.

Lower than every week later, Smith obtained letters from each corporations and a credit score to her account for the lacking 188 {dollars}…

In a press release, Southwest additionally informed us they’re offering Smith with a voucher for future journey.

Capital One replied with the next assertion:

Discovering that you just’ve been a sufferer of fraud may be alarming and irritating. We urge our prospects to watch out about affords that seem like too good to be true, and to analysis the corporate providing the suspicious promotion to see what different prospects should say. In instances the place a buyer feels they’ve been defrauded by a service provider or that the products they obtained weren’t as promised, we all the time encourage prospects to achieve out to us instantly so we are able to provoke a dispute on their behalf.

You’ll be able to report fraud or suspicious exercise on to the BBB. You may as well use their rip-off tracker to see widespread frauds in your space.

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